Shipping / Returns

 

DELIVERY DELAY:

Orders will be processed and shipped within 48 hours.

BE POST will take care of shipments from BABACHIC Concept Store within 1 to 6 working days depending on the destination.

Between 0-2kg

Belgium: 5.65 euro 

Netherlands: 6.50 euro 

Luxembourg: 6.00 euro 

France 6.61 euro

Spain: 10.00 euro

RETURNS:
The satisfaction of our customers is extremely important to us. If you wish to proceed with an exchange, it is imperative to contact our customer service at info@babachic.be. Items must be returned within 14 days of the date of purchase. The item should not be washed and should bear its original labels.
Pack your items securely in their original packaging. All items must be returned in their original condition
The cost of return shipping is your responsibility.
The return address is as follows:
BABACHIC Concept Store
Hauthem 16
3320 Hoegaarden - Belgium
BABACHIC Concept Store is not responsible for items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.
We reserve the right to refuse a refund for an item if it is not in new condition or if it is not packaged in its original box.
We will notify you by email when we receive the package.

DEFECTIVE OR WRONG ITEMS:

You must contact us at info@babachic.be within 14 days of purchase.
We will give you the packing and shipping instructions. If the item is defective, we will offer a replacement or refund for the original item price and shipping cost.

We require that items be returned within 14 days of the delivery date, as stated in our return policy. Returns received at our distribution center after 14 days are considered “expired” returns and will not be refunded. 

We use ecological and recyclable packaging.